1. Develop and apply an understanding of the insurance industry
   • Sources of information on the structure and functions of the insurance industry are identified and accessed according to workplace policies and procedures
   • Broad structures of the insurance industry and their relationship with each other are identified and appropriately applied to day-to-day work
   • Insurance industry terminology and vocabulary are used in the correct context
   • Trends and technology in the insurance industry are monitored on an ongoing basis to inform personal work practices
   • Insurance organisation-specific policies, procedures and processes are identified, clarified where necessary, and applied
2. Develop and apply an understanding of government Acts and regulations relevant to the insurance industry
   • Statutory insurance industry principles, obligations and compliance requirements of a loss assessor are interpreted and complied with
   • Reporting requirements and procedures are identified
   • Requirements under privacy law are identified, clarified where necessary, and complied with
3. Develop and apply an understanding of loss assessment processes
   • Knowledge of loss assessment processes, procedures and policy is interpreted
   • Condition of vehicle compared to incident description is analysed to determine incident-related damage
   • Conflict resolution principles are applied
   • Statutory insurance industry principles, obligations and compliance requirements, and their relationship to identified vehicle damage are interpreted, clarified where necessary, and applied
   • Automotive industry technical knowledge and experience are applied to determine accuracy of vehicle damage estimate to return the vehicle to pre-damage condition that conforms to manufacturer guidelines and industry standards

This section specifies work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included. Bold italicised wording, if used in the performance criteria, is detailed below.